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H-Sphere user guide explains how to administer the extensive
features of your control panel to setup your email accounts
and databases, configure web statistics, and much more can
be found at the following guides below. All from your web
browser.
User Guide for Menu Based Skins
 (PDF version)
User Guide for Menu Based Skins
 (Compressed file version)
User Guide for No Menu Skins
(PDF version)
User Guide for No Menu Skins
(Compressed file version)
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Check out our frequently asked questions (FAQ) section. You
can gets support comprised of questions we routinely receive
from clients and our response. The FAQ section is routinely
updated with the most common asked questions or sought out
information.
User FAQ's
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Our service includes an online trouble ticket system to submit
and track any questions or problems you might encounter. Just
login to your account control panel, fill out a trouble ticket
and click submit. Your email is on the way. A solution to
your problem will be emailed as soon as possible. Please submit
requests from your control panel and not via email. This is
because tickets coming from your control panel will contain
pertinent information about their account to better help us
solve whatever problem you might have. Also be sure to add
comments to tickets from your control panel only and not reply
via email for the same reasons. |
Answers to common questions and detailed instructions on setting
up your account, using the control panel, managing email accounts
If
you are an existing member and can't find your question
in our Knowledge Center, you can use the Support Center
available through your Control Panel. Just log into your
Control Panel and click on Support Center --> Make a
Ticket in the menu bar, and then send us your help request.
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We ask that all clients observe the following guidelines when
requesting technical support:
In addition to our extensive online documentation, all
Hosting By Haven clients have the option of receiving a free initial
45-minute telephone walk-through of the H-Sphere system
to help you set it up properly. Beyond that, the preferred
method of support is our support ticketing system. Our expert
technicians answer support tickets 24x7x365 days per year
and we strive for a very fast response time.
All support requests should be submitted first via our
support ticketing system. Use of the ticketing system ensures
that all support requests and questions are answered promptly
and accurately. All requests and replies are archived in
your Support Center for future reference. Please submit
a support ticket and give the support reps an opportunity
to respond before calling for phone support.
All support requests are handled in the order they come
in as ticket numbers. Hosting By Haven's
management reviews all open tickets on a daily basis to
make sure all requests are responded to and resolved in
a timely manner. If you ever need to escalate a support
request, please call and ask to speak to an Account Manager
or email support@hostingbyhaven.com.
You may call at any time to check on the status of a ticket,
but please have your ticket number ready when you call.
If necessary, you may request to speak to a technician or
account manager if appropriate.
Technical consulting beyond basic H-Sphere and server support
issues is available for $75 per hour.
Thank you for observing the above guidelines. These procedures
are designed to help us ensure support requests are answered
in the most timely and efficient manner and also to guarantee
that no issues fall through the cracks.
Sincerely,
The Hosting By Haven Support Team
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